Working with DE2COM
A regulation has been introduced to improve the quality of service, reduce labor costs and time spent by all interested parties
1. Feedback
1.1 If it is necessary to perform any actions related to the development of web applications, software, technical and subscriber support, and these actions can only be performed by the Customer, the Contractor sends a request describing the actions to be performed. The Customer needs confirm the fact of receipt of this information and inform the planned date of their processing, in the same way that he was notified.In case of not receiving a response, the Contractor disclaims any responsibility that may arise in case of non-fulfillment.
1.2The deadline for receiving feedback is 1 working day. In case of not receiving a response, the Contractor is guided by paragraph 1.1 in his actions.
2. Calls and message
2.1 In DE2COM introduced request processing priority depending on the communication channel.
2.2 The deadline for receiving feedback is 1 working day. In case of not receiving a response, the Contractor is guided by clause 1.1 in his actions.
1. Messengers (groups) client's personal channel
Priority is highest (Response time from 0 to 30 min.)
3. Email
3.1 If you sent an email that needs an instant response, duplicate it in the messenger.
3.2 In the subject line, try to reflect the brief essence of the letter and, if possible, the subject of the message.
Priority is highest (Response time from 15 to 60 min.)
